Roadside Assistance for a Rented Car
If something happens on the road, you're not alone. A technical problem, a flat tire, a warning light, or an accident can change your plans in seconds. If you're driving a car rented from Auto Aleya, the first step is simple: contact us.
Call: 0886 303 333If there's a problem with the rented car
Stop in a safe place
If the car can be moved safely, pull off the active part of the road. Turn on the hazard lights if needed.
Don't attempt repairs yourself
Don't disassemble or repair the car without prior agreement with Auto Aleya. This could lead to additional damage or costs.
Contact us
Call us and describe what happened. If there's a warning light on the dashboard, tell us what it is or send us a photo.
Follow our instructions
We'll determine the most appropriate next step — technical assistance, a service center, towing, or other necessary arrangements.
Technical problem
Is the car showing a warning light, losing power, not starting, or behaving unusually? Stop in a safe place and contact us.
Flat tire
In the event of a flat or damaged tire, don't keep driving if it could damage the car. Contact us and we'll guide you on what to do.
Dead battery
Car won't start? Don't try repeatedly to start it and don't use an external power source without instructions. Contact Auto Aleya first.
Warning light on the dashboard
Not every warning light means a serious fault, but some require you to stop immediately. Send us a photo of the dashboard and we'll tell you what to do.
Out of fuel
Auto Aleya can arrange an emergency fuel delivery on-site, depending on the specific situation and your location. Call us and describe where you are.
Incident or accident
Make sure everyone is safe, call for emergency help if necessary, don't admit fault on behalf of Auto Aleya, and contact us as soon as possible.
If the car can't continue driving, don't leave it unattended and don't arrange towing on your own, unless the situation requires it for safety reasons. Contact Auto Aleya — we'll assess the specific case and guide you on what to do. If necessary, transport to a suitable service center or other location can be arranged according to the terms of your specific rental.
What to tell us
To help us respond faster, please have ready:
- ✓your name
- ✓the car's registration number
- ✓your exact location
- ✓a description of the problem
- ✓whether the car can still be driven
- ✓whether there's a warning light
- ✓whether another car or people are involved
- ✓photos, if possible and safe
Frequently Asked Questions
What should I do if the rented car breaks down?▼
Stop in a safe place and contact Auto Aleya. Describe the problem and follow our team's instructions.
Can I take the car to a service center myself?▼
Don't do this without prior agreement with us, unless the situation requires immediate action for safety reasons.
What should I do if a warning light comes on?▼
Stop if the indication requires it, and contact us. If it's safe, send us a photo of the dashboard.
What should I do in case of a flat tire?▼
Stop in a safe place and contact us. We'll give you instructions based on the specific car and situation.
What should I do in the event of an accident?▼
First ensure everyone's safety. Call for emergency help if necessary, then contact Auto Aleya as soon as possible.
Do you offer 24/7 roadside assistance?▼
Roadside assistance is provided through a trusted partner Auto Aleya has worked with long-term. In our experience, the partner responds quickly and accurately to every case. Contact us immediately if there's a problem and we'll coordinate the necessary assistance.
Having trouble with your rented car?
Don't guess what to do. Contact us — describe the situation and we'll point you to the most suitable solution.