Insurance for a Rental Car
Clarity about what's covered. Peace of mind while you're on the road. When renting a car, you're informed about the applicable insurance policies, coverage, limitations, and driver liability for the specific car — before you receive the keys.
Insurance coverage on a rental car depends on the specific car, the agreed terms, and the chosen rate. That's why, before the rental begins, it's important to know:
- ✓which insurance policies apply
- ✓which risks are covered
- ✓whether the customer has an excess (deductible)
- ✓what the limitations of the coverage are
- ✓in which cases the driver may bear financial responsibility
- ✓what the procedure is in case of damage or an accident
Stay calm and contact us
In the event of an incident with a rented car, it's important to take the necessary steps according to the specific situation and the applicable contract and insurance terms.
Secure the scene
First make sure people and the vehicle are safe.
Notify the relevant authorities
In the event of an accident or other incident, follow the legal requirements and instructions applicable to the specific case.
Contact Auto Aleya
Let us know as soon as possible and describe what happened.
Follow our instructions
We'll guide you on the next steps needed for your specific case.
Is there an excess in case of damage?
The excess and the customer's financial liability depend on the specific car, the agreed terms, and the chosen coverage. That's why we wouldn't simply tell you “the car is insured” and leave the rest unclear. Before renting the car, check the specific terms for the chosen car and rate.
What not to do in the event of an incident
When damage or an accident occurs, don't take actions that could complicate establishing the circumstances or processing the claim. It's especially important not to:
- ✕leave the scene of the incident in violation of applicable rules
- ✕carry out repairs without prior agreement
- ✕admit fault or sign documents without being sure what they mean
- ✕let an unlicensed or unauthorized driver use the car
- ✕conceal or deliberately omit information about damage that occurred
Clear terms
We don't want you to find out what you signed only once a problem arises.
Information before the rental
You have the opportunity to review the applicable terms for the specific car.
New vehicles
Our fleet focuses on new Audi and Volkswagen vehicles, which is part of the standard we maintain.
Professional communication
If a problem arises, you won't be left wondering what to do. Contact us and we'll guide you according to the specific situation.
Frequently Asked Questions
Is the rental car insured?▼
The specific insurance coverage depends on the car and the agreed terms. Before the rental, the customer is informed about the applicable insurance policies and terms.
What should I do in the event of an accident?▼
First make sure everyone is safe, then take the necessary steps according to the situation and notify Auto Aleya as soon as possible.
Do I need to notify Auto Aleya about minor damage?▼
Yes. Any damage to the rented car must be reported in accordance with the agreed terms.
Is there an excess (deductible)?▼
There may be an excess depending on the specific car, rate, and agreed terms. Check the specific conditions before the rental begins.
What happens if another car hits me?▼
Follow the necessary accident procedures and notify Auto Aleya as soon as possible. We'll guide you on the necessary steps for your specific case.
Does the insurance cover all damage?▼
It cannot be assumed automatically that every type of damage is covered. Coverage, limitations, and driver liability are determined by the specific insurance and contract terms.
Want to know the terms in advance?
If you have a question about insurance, the excess, or liability for damage, contact us. It's better to get a clear answer before you set off.
Ask about the insurance terms